Refund policy
Returns & Exchanges Policy
At Indigo Road, we believe that every detail of your experience should reflect our commitment to quality and elegance. Below is our comprehensive policy designed to ensure your satisfaction. Please note: This policy applies only to products sold through indigoroad.com. Products sold outside of our website, under the Indigo Road or Egypt Sherrod name, will follow the policies of the respective store.
General Returns & Exchanges
• We accept returns and exchanges in the United States only.
• Our standard return policy lasts for 30 days after you receive your item.
• To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with tags attached, and in its original packaging. Please include your receipt or proof of purchase.
• To initiate a return, please [START YOUR RETURN] or contact us through our live chat or email us at customerservice@indigoroad.com. Return details and a shipping label (for free return shipping) will be provided via email.
• No restocking fee applies.
Processing Guidelines
• Orders returned without prior approval will not be accepted.
• Once we receive and inspect your return, we will notify you via email regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days (please allow additional time for your bank or credit card company to post the refund).
• If more than 15 business days pass after approval without a refund being posted, please contact us at customerservice@indigoroad.com.
Damages & Issues
• Please inspect your order upon receipt and contact us immediately if you find any defects, damages, or if you received the wrong item. We are here to ensure that everything meets the high standards of Indigo Road.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• All markdown/sale-priced items are final sale.
Please note: Returns or exchanges on sale items are at the discretion of Indigo Road.
We’re committed to providing a seamless and elegant experience with every purchase. If you have any questions or need further assistance, please feel free to contact our customer support team at customerservice@indigoroad.com.